Shipping, Returns and Refund
1. Cities the product will be delivered to?
Limited to Bangalore. Do let us know[maker@uByld.com] if your pincode does not come in the list of serviced areas and we'll see what we can do.
You can also drop us a mail with the following information:
- Name
- Delivery Address with pincode
- Product that you want to buy and its color/mode/size
We could then place an offline order via the backend and send out a payment link to you to confirm the order.
2. Shipping cost?
Shipping is free for all products on www.ubyld.com. Custom furniture/customised requirements may attract additional shipping charges
3. How long does the delivery take?
Approximately 10-12 working days from the date of order for the DIY kits and 12-15 days( 3 weeks) for the ready made furniture
4. How to track my order?
We strive to deliver all products within 10 days. If we expect delay in delivering the product, we'll proactively call or email you to inform about the delay. If you ever feel the need to reach us, please write to maker@uByld.com.
5. What to check when the furniture is delivered?
Compare the number of pieces of each component in the package to the checklist provided.
Wood has natural qualities such as differing grain patterns, minimal stain differences and wood knots (wood knots seen on product are assessed to ensure it does not structurally impact the product are left unfilled to retain the natural look). Differing grain patterns and stains are generally acceptable on wood products.
Once the product is delivered, we will be able to honour complaints only with regard to manufacturing defects.
6. What if I receive a damaged piece?
All products are handmade and quality checked before being sent your way. However, if any piece is damaged, please write to us at maker@uByld.com, we'll come back to you with a solution within 2 working days.
Should you recieve the package in a damaged condition, please take a picture of the package before you open it. In the event the Kit components are damaged as well, please drop us the pictures of both the package and the broken component to maker@uByld.com. We'll resolve the problem
7. Can I cancel the order after making payment or upon receiving the delivery?
As our products are hand made on Order, in principle, we do not offer exchanges (unless the product is damaged and we are unable to replace the piece) and refunds for order cancellations. However, please do write to maker@uByld.com and we'll listen to you to understand your case.
8. Refund Policy
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Refund Request Process
To initiate a refund, please contact us. -
Refund Timeline
Once your refund request is processed, the refund will be initiated within 5-7 working days.
FAQ
Whats is the type of wood used?
All our wood is upcycled pine wood from European pallets. This kind of wood, with its yellow or red hues, has a rich grain and knotty characteristics. Our pine wood is upcycled from responsibly sourced pallets.
Pine is one of the fastest growing woods, and the cultivated forests are replanted when the wood is harvested. Since we give a second everlasting life by way of upcycling, we believe that we are contributing positively to the environment.
Is the wood safe?
We procure and work with only safe pine wood. Our pine wood, at source, is not chemically treated. The only treatment it undergoes at the source is that of heat treatment and kiln drying, which, as the names suggest, is nonchemical. Our upcycled lumber is certified IPPC HT KD (International Plant Protection Convention - Heat Treated and Kiln Dried)
Where is the wood sourced from?
Our wood comes from slats, planks and containers that arrive in India from Europe
since most of heavy packaging in Europe is done using wood.
What exactly is upcycled wood?
Upcycled wood is wood that’s been reused and transformed into a new, often higher-value
product without breaking it down into raw materials. Instead of throwing old
wood away, upcycling gives it a second life in a way that improves its
function, design, or value.
Why are the prices at Ubyld higher than theaverage furniture store?
Ubyld uses solid pine wood that is organic and is mostly in par with plywood
furniture prices. However, our furniture is pricier than furniture that is made
from MDF wood or Particle Boards.
Why do most products have slats instead of a flat surface?
That is mainly a design element. We do have a lot of flat surfaced pieces and can create one according to your needs.
Do you make the showcased furniture in customsizes and colors?
Yes, you can customize your furniture to suit your needs and taste.
Would you create a custom piece if I told you the idea?
Absolutely, we have a design team that you can speak to and curate custom pieces with.
Do you integrate metals or glass in your furniture?
We do integrate other materials into our furniture and can do so depending on your requirements.
What adhesives are used to assemble the furniture?
Our furniture is held together by wood-work adhesives and screws.
Does the furniture require polishing regularly?
Not until rigorously used or damaged by scratches or pet bites and so on.
Is the delivery included in the price?
Yes, delivery charges are inclusive.
Is it possible to color match another piece of furniture at home?
Mostly and it depends on what is possible within our limitations. There are chances it won’t be the exact same but we can try
our best to get it as close as possible.
Why do some parts of the wood have certain anamolies in them?
- Small nail holes: These are from the pallets that they were recovered from. We ensure that the holes are minimal and do not effect the structure of the resulting end furniture
- Knot holes: These are nothing but the holes that arise naturally in pine due to lateral branch growth. The world over, this is considered as a desired quality in wood, as it imparts the wood a distinct character that MDF or plyboard furniture lacks.
Did you know? The Japanese, known for having an eye for the natural, deliberately seek out furniture with knot wood!
Where do you deliver to?
Presently we are limited to Bengaluru city.
Does Ubyld do interiors?
Yes! We encourage using pine for interiors. Drop us an email at maker@ubyld.com or whatsapp us on +91 98457 36237 . Did you know a pine interior not only looks great but smells great too? In addition, if you have a design that you are inspired by and want it for your piece of heaven, let us know and we'll give you a quote that you cannot resist.
Do you make restraunt/office furniture?
Yes we do! We've done up several restaurants in Bangalore, either directly or with a partner. Upcycled pine, besides looking fabulous, works out to be cost effective for your latest venture. We have happy customers who can vouch for our quality and commitment to on-time delivery. Contact us at maker@ubyld.com. With our design skills and adeptness at using upcycled pine we can make the most awe inspring designs at the most affordable rates that you can find in the market.
Some awesome resaurants that we've done (partially/fully)
- Connies - Kamanahalli
- Once Upon a Flame - HSR layout
- What's in the Name - HSR layout
- Desi Kaffino - Jakkur
When can I visit the Experience Centers?
Ubyld experience centers are open all days but Sunday from 11am to 8pm. It's preferable to let us know that you are visiting 60 mintues in advance so we can make sure to be there for you.
